BiKal Analogue Product Support

This product support page is designed to support our range of analogue equipment branded Securicorp or BiKal from the EyeCatch 3G DVR's to range of non AVTECH CCTV cameras.

 

Telephone Support  - 0911 176 2276 (calls cost 60p per minute) Emergency Call Out - 0911 176 2276 (calls cost 60p per minute) E-mail Support - Fill out form here

 

Telephone Support is available 10am - 6pm Monday to Friday. E-Mail Support is available 24 hours a day. Emergency call out is available 24 hours a day within the M25 area with £60 flat rate call out charge + £20 per hour.

 

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Product Notices 10/04/09 - Firmware Upgrade V1.0.27 - TBA   01/12/08 - Firmware Upgrade V1.0.17 adds full D1 recording resolution and bug fixes for remote access from 3G mobile

Downloads Manuals Manual - EyeCatch H.264 3G DVR User Manual     Software Software - EyeCatch Software, Download from DVR Software - Download 3G Phone Software for EyeCatch Account - Free DDNS account (see manual)   Video Video - Setup EyeCaatch 3G DVR on first use Video - Setup EyeCatch DVR for remote access via PC Video - Setup 3G DVR for remote access via 3G Mobile

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General Help / FAQ's

The questions and answers below are based on popular questions and support requests made by our customers. You will also find help on how to connect your CCTV to the Internet for remote viewing.

 

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1) If you have a dynamic IP address and are having problems connecting to your DVR, please use the free DDNS account details supplied with your DVR. You can find your account details on the CD cover. The manual for the DVR can help guide you through the setup process.