Product Support

This product support page is designed to support our range of AVTECH DVR & CCTV equipment and other products sold by Securicorp. You will also find product tutorials, software downloads and access to frequently asked questions and trouble shooting tips & advice.

Telephone Support is available 10am - 6pm Monday to Friday. E-Mail Support is available 24 hours a day. Emergency call out is available 24 hours a day within the M25 area with £60 flat rate call out charge + £20 per hour.

Telephone Support  - 0911 176 2276 (calls cost 60p per minute)
Emergency Call Out - 0870 760 7336 (calls cost 60p per minute)
E-mail Support - Fill out form here

I'm having problems viewing or using the Securicorp website
How do I connect my CCTV to the Internet for remote viewing?
How do I connect to my CCTV? - How do I use the software?
I have a dynamic IP address, how do I connect to my cctv?
I cannot see my CCTV over the Internet
How do I backup my video

I'm having problems viewing or using the Securicorp website. To ensure you enjoy the maximum experience on our website such as chat and shopping, please make sure your browser is set to accept the following: javascript & cookies

How do I connect to my CCTV to the Internet for remote viewing? To view your cctv over the Internet, you need a video server or a DVR that has a built in web server. You also need a broadband Internet connection (or 3G, GSM, PSTN). You can connect to the cctv over the Internet from any type of connection. If you have a PC or more than one device connected to the Internet, you will also need a router. We highly recommend using D-Link or Linksys routers.

How do I connect to my CCTV? - How do I use the software? Please download the following document to learn how to connect to your cctv from a browser or the software and how to use it.

I have a dynamic IP address, how do I connect to my cctv? You can use a free dynamic IP service that allows you to create a name like johns_cctv.dvrdns.org and it will always point to your PC. The router, DVR or PC will update the server with your new IP address every time it changes. Please see www.dyndns.org and set up a free 'dynamic host'. you can enter your username, password and host name into the router, DVR. See link above.

I cannot see my CCTV over the Internet: This could be for a number of reasons. Firstly please make sure your communication device is working at the CCTV site. e.g. modem, Internet, phone, GSM. Secondly it is important to know if all equipment is running, power, leads plugged in etc. If your CCTV access has suddenly stopped working, something has been changed & needs to be identified. You can call an engineer to investigate by calling Technical Support. We can firstly check to see if we can access the CCTV, if we cannot resolve the problem from the call centre, an engineer may be required.

When accessing your CCTV over the Internet using a browser, you must ensure you have java installed. You will also need to accept active X controls. If you are running Windows XP or a recent browser, a yellow bar may appear under the address bar asking if you wish to accept active x controls. Please click on this and select 'accept active x control'.

How do I backup my video? If your DVR has a built in USB, CD or DVD writer, please refer to your manual on how to backup to these devices. Our AV tech range of DVR's also allow backup over the network or Internet. Simply connect to the CCTV with the remote software, choose the config button, select 'Network', then backup. Choose the time you want the backup to start from, the camera numbers and the size of the download. 1MB = approx 1minute per camera.