SHIPPING: Items that are ordred before 15:00 are dispatched same day for NEXT DAY DELIVERY when in stock. You should recieve your package the next day. Under normal operating procedures, all orders are shipped within 24 hours of cleared payment. Goods are shipped via Royal Mail or Initial CityLink where a tracking number will be provided by e-mail or telephone. Goods should be received within 1 to 7 working days of placing order. If you have not received your goods within 14 working days, please contact us to verify status of shipment. Alternatively, please use your tracking number to determine location & status of delivery.
Guarantees: Goods are covered by manufacturers warranty for 12 months against defect unless otherwise stated, all warranties exclude VCR heads, Monitor tubes & CMOS/CCD sensors damaged by normal wear & tear. The buyer will be responsible for the return and cost of all returns to Securicorp Limited. Goods being returned back to the buyer will be carriage free to UK & Eire addresses only. A copy of the Invoice is required for all warranty claims. Goods returned without an authorisation number will be refused. Software does not carry any guarantee and cannot be returned once used. We cannot guarantee that you will be able to connect to your remote CCTV system every time. This is due to various factors such as telephone line condition, net congestion and Internet Service Provider failures. Goods over 7 days old cannot be refunded.
7 day no quibble return - if you are unhappy with your product, please return it via recorded delivery to our address below and you will be given a full refund provided the goods are :
- Returned in original packing
- Goods should not be damaged or used in any way (as new)
- Invoice for goods returned with product
Cancellations & Refunds: To cancel a payment, you must inform us immediately and a full refund will be issued via the payment method used to pay for the item. If the product has already been dispatched, we will need to receive the ordered item back before a refund can be issued. All refunds must be made within 5 days of placing the order. Goods that have been used or have been installed cannot be refunded unless there is a manufacturer defect. Goods not in as new condition will be subject to a 30% restocking charge and will only be accepted with prior written agreement from the directors of Securicorp Limited. Refunds are issued within 1 working day.
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